Terms & Conditions

Welcome to OOLA. These Terms & Conditions govern your use of our website and the purchase of our handmade ceramic products. By accessing this website and/or placing an order, you agree to be bound by these terms.

Products
All OOLA ceramics are handmade. Due to the nature of the process, each piece is unique and may vary slightly in size, shape, colour, and finish. Any measurements provided are approximate. Colours may appear differently depending on your screen settings.

Pricing & Payments
All prices are listed in EUR (€) and include applicable taxes unless stated otherwise. Shipping costs are calculated at checkout.
We reserve the right to change prices at any time without prior notice.

Orders
Once an order is placed, you will receive a confirmation email. We reserve the right to cancel or refuse any order if necessary (for example, due to stock issues or suspected fraud). If this occurs, you will be notified and refunded.

Shipping & Delivery
For full details on shipping methods, delivery estimates, and responsibilities, please refer to our Shipping Policy.

Returns & Refunds
For full details on return eligibility, timeframes, exceptions, and the return process, please refer to our Returns & Refund Policy.

Custom Orders
We offer custom ceramic pieces. To inquire, please contact info@oola.lt.
Custom orders may require additional production time and are generally non-refundable unless they arrive damaged or defective.

Intellectual Property
All content on this website, including images, designs, text, and branding, is the property of OOLA and may not be copied, reproduced, or used without permission.

Use of Website
You agree not to misuse this website or engage in any unlawful activity, including attempting to interfere with the website’s functionality or security.

Limitation of Liability
To the fullest extent permitted by law, OOLA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Contact Information
For any questions regarding these Terms & Conditions, please contact:
info@oola.lt